Icon Software Corporation
We Keep Order in the Court
3453 Lawrenceville-Suwanee Rd - Suite A
Suwanee, GA 30024
Phone: 800.428.4855
Fax: 800.428.9037
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Icon services new customers in 6 states.

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Piedmont Circuit, GA:Jackson and Banks counties join Barrow County by installing Integrated Justice.

Barrow County, Winder, Georgia installs Integrated Justice for Prosecutor, Magistrate, Clerk of Court, and Probate w/ interface to sheriff.

State of Maine Probate Courts install statewide Case Management Software and Services, Imaging, eCommerce, and Web-Hosting.

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Support

Icon Software prides itself on the quality and efficiency of its support team. We listen carefully to the customer to fully understand the question, so we can provide the solution as quickly as possible.

Support can be broken down into 3 phases or categories: Pre-Implementation, Implementation, and On-going.

Pre-Implementation:

Your Support begins well before we even install our software. There are many steps that occur before implementation begins to ensure a smooth transition to the new software application. A typical Pre-Installation may consist of site analysis, training, conversion, software and database installation. These are all integral parts of the implementation process before final installation and acceptance testing may begin.

Implementation:

A typical installation involves having a predetermined start date for acceptance testing. Icon will provide a combination of on-site and remote support as contractually agreed upon during this period of time. This will help the customer gain knowledge and confidence to perform daily work quickly and efficiently with Icon Software solutions.

Ongoing:

Now that you are part of the Icon family, this phase of support continues to build on our foundation with teamwork and communication. There are three methods available to request support: Our toll-free help desk, toll-free fax support, and E-mail support. Icon believes in nurturing a relationship with each customer and will provide the necessary support to accomplish this. With each software solution provided by Icon Software, education and training continue during this phase.

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ICON SOFTWARE CORPORATION

3453 Lawrenceville-Suwanee Rd Suite A Suwanee, GA 30024 1.800.428.4855 sales@iconsoftware.net